Customer Service Advisor
Wakefield
PW/101017CSA
Admin, Manufacturing
Permanent

Apply for this job

  • Accepted file types: doc, docx, pdf.

Discipline: Administration, Customer Service, Sales

Speciality: Administration

UK Residency Required: Yes

Salary: £22000 - £23000

Apply by: 31/10/2017

Min Experience: 2 years

OVERVIEW & ROLE DESCRIPTION

We are looking to recruit a Customer Service Advisor for our well known manufacturing client in the Wakefield area. The role will support the Sales Manager on one of the largest accounts within the business, providing administrative and customer service support to ensure . Interested candidates must have a demonstrable background working within a Customer Service/ sales support role ideally within the production / manufacturing / packaging industry with strong analytical and customer service skills. Experience working within the packaging industry would be highly advantageous. The successful candidate will be required to manage, maintain and develop all aspects of the quality systems within the business. This is a Permanent position for an immediate start based.

Job Description
• Processing customer orders by way of customer contacts (phone, fax, email)
• Keeps records of orders, overview of dispatch, monitors stock levels of finished products
• Organizes dispatch of finished products in cooperation with logistics
• Loading sales enquiries into the system
• Monitoring stock positions, lists based on customer request > clarify the demand with the planning
• Actively communicates with customers if problems occur (for example delayed delivery, late payment of invoices, etc.)
• Preparing commissions, bonus for the agents
• Seeking PO’s for recharging / processing storage / moulds / tooling and processing invoices
• 1st week in the month to generate stock invoice list and process
• Proactively monitor forecast and communicate any changes
• Communicates with customers if claims or complaints are raised; we are obliged to record the claim information into the database and inform the local QA and coordinate between QA and customer
• Manage customer returns, scrap note raising, monitoring stock accuracy where necessary

Candidate Skills

•Strong administrative / customer service skills
•Demonstrable experience working within a sales support role
•Experience in the packaging manufacturing/production industry would be an advantage
•Excellent communication skills
•Good IT Skills
•Ability to work unsupervised, organise and prioritise own workload
• Confident and resilient

Note: This vacancy is being advertised by Apex Engineering Solutions Ltd who are acting as an Employment Agenc

SIMILAR JOBS

Wire Drawer / Machine Operator
Our client, a growing manufacturing firm in Penistone is looking to take on 2 Machine Operators/ Wire Drawers to set up a late shift to help meet [...]
Penistone, Sheffield
Permanent
Buyer
We are currently recruiting for a Buyer to join my internationally recognised Engineering client North of York. This position has been created du [...]
Kirkbymoorside, Malton, Thirsk, York
Permanent
Senior Buyer
Due to an increase in work, we are currently recruiting for a Senior Buyer to join a well known Engineering/ Manufacturing client North of York. T [...]
Kirkbymoorside, Malton, Thirsk, York
Permanent
Mechanical Design Engineer
We are looking to recruit a Mechanical Design Engineer to join my client on a permanent basis at their site North of York. This role has been crea [...]
Kirkbymoorside, Malton, Pickering, Thirsk, York
Permanent
Welding Supervisor
Our client is looking to recruit an experienced Welding Supervisor to join their team in North Yorkshire on an permanent basis. Ideally candidates [...]
Kirkbymoorside, Malton, Pickering, York
Permanent
MIG / TIG Welder
Our client is looking to recruit an experienced Welder to join their team in North Yorkshire on an permanent basis. Ideally candidates will be tra [...]
Kirkbymoorside, Malton, Pickering, Thirsk, York
Permanent
Engineering Coordinator
We are currently recruiting for an Engineering Coordinator to join a well established Engineering/ Manufacturing business North of York. This posi [...]
Kirkbymoorside, Malton, Pickering, Thirsk, York
Permanent
HVAC Engineer
Overview Due to continuous growth of the business we are currently looking for Commercial Gas Engineers & Air Conditioning Engineers to join t [...]
Manchester
Permanent