Help Desk Administrator
Warrington
CM/200217HDAW
Admin, Facilities Management
Permanent

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Discipline: Administration, Contract Administrator

Speciality: Administration, Building Services, Facilities Management

UK Residency Required: Yes

Salary: £18000 - £18000

Apply by: 17/03/2017

Min Experience: 2 years

OVERVIEW & ROLE DESCRIPTION

We are currently recruiting for a number of Help Desk Administrators to join our leading Facilities Management client in Warrington who are looking to add to their current team due to a number of recent contract wins. This position will provide administrative support to the office and contract management team. The ideal candidate will have a demonstrable background working within an administration role ideally within a facilities / engineering environment.
Candidates with experience issuing working to engineering staff would be at an advantage.
This is a permanent role available for an immediate start working Monday to Friday 0830 – 1700.

Duties:
*Inputting of reactive calls onto in-house & client systems.
*To deal with client telephone. Flexible approach to all telephone queries, to deal with and then pass on to the appropriate person.
*Working knowledge of timesheets and inputting onto in house system.
*Manage accurate filing system.
*Job allocation to Engineers.
*Categorising and resourcing correct labour resource according to geographical need.
*Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
*Issuing Electronic Purchase Orders within assigned sped values.
*Providing cover for the other team members during periods of sickness and annual leave.
*Updating planners.
*Provide administration support for contract managers, team leaders, customer support supervisor customer support manager and engineers.
Experience/ Qualifications:
*Must have a demonstrable background working within an administration role.
*Experience working within the facilities sector would be advantageous.
*Strong IT Skills
*Able to deal with multiple priorities.
*Strong Communication/ Organisational skills.
*Able to work on own initiative and work well with the contract manager / administrator.