Discipline: Administration, Coordinator, Scheduling Coordinator
Speciality: Adminstration, Facilities Management, Help Desk
UK Residency Required: No
Salary: £18000 - £20000
Apply by: 06/07/2018
Min Experience: years
A leading Facilities Management in the Leeds area are looking to recruit a Help Desk Operator to join their office on a permanent basis. They are looking to add to their current team due to a number of recent contract wins. This position will provide administrative support to the office and contract management team. The ideal candidate will have a demonstrable background working within a Help Desk / administration role ideally within a facilities / engineering environment.
Candidates with experience issuing work to engineering staff would be at an advantage.
This is role is available for an immediate start working Monday to Friday 0800 – 1700.
*Inputting of reactive calls onto in-house & client systems.
*To deal with clients. Flexible approach to all telephone queries, to deal with and then pass on to the appropriate person.
*Working knowledge of timesheets and inputting onto in house system.
*Manage accurate filing system.
*Job allocation to Engineers.
*Categorising and resourcing correct labour resource according to geographical need.
*Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
*Issuing Electronic Purchase Orders within assigned sped values.
*Providing cover for the other team members during periods of sickness and annual leave.
*Provide administration support for contract managers, team leaders, customer support supervisor customer support manager and engineers.
*Must have a demonstrable background working within an administration role.
*Experience working within the facilities sector would be advantageous.
*Strong IT Skills
*Able to deal with multiple priorities.
*Strong Communication/ Organisational skills.
*Able to work on own initiative and work well with the contract manager / administrator.
Note: This vacancy is being advertised by Apex Engineering Solutions Ltd who are acting as an Employment Agency