Refrigeration Service Manager
Leeds, Middlesbrough, Newcastle, York
PW151218
Maintenance
Permanent

Apply for this job

  • Accepted file types: doc, docx, pdf, Max. file size: 15 MB.

Discipline: Refrigeration, Service

Speciality: Refrigeration

UK Residency Required: Yes

Salary: £50000 - £60000

Apply by: 11/01/2019

Min Experience: years

OVERVIEW & ROLE DESCRIPTION

Due to recent contract wins and continued business growth we are currently looking to recruit an experienced Service Manager to join our well known Refrigeration client to cover the North ( North East, Yorkshire, parts of Lincolnshire. The role will also provide support for partners in Scotland). The successful candidate will have the opportunity to join a leading, stable company who are continuing to grow in the current economic climate. Candidates must have sound knowledge of retail Refrigeration systems and have demonstrable experience working within a Service Management role in the retail/ commercial refrigeration sector

Role Description

  • Day to day management of the field-based service engineering team including sub-contractors
  • Full responsibility and accountability for monitoring customer reporting systems and taking hour by hour steps to ensure we are the best supplier to our clients – making sure our system generated KPI’s are industry leading (i.e. continual job by job monitoring and managing jobs through Verisae).
  • Liaison with engineering contacts within our key customers on site specific issues.
  • Work with Head of Service & Maintenance and Account Manager to ensure delivery of a first-class service.
  • To work on the ‘duty manager’ rota, to ensure a high standard of service delivery – KPI’s are maintained out of hours.
  • Liaison with the projects department representatives to ensure smooth handover of projects to service
  • Liaison with the design team for specific service and maintenance engineering problems / challenges
  • Support and assistance for projects department wherever possible whilst maintaining service department KPI’s
  • H&S responsibility all reports – reporting any incident or accident and making recommendations for positive change.  A monthly H&S report will be expected by the board.
  • Planning and delivery of annual Service & Maintenance stock take for given region – normally this will take place in March however this may be planned at different times of the year
  • Staff development & personal development planning for engineering staff – ensure training records are maintained.
  • Liaise with help desk to ensure engineer availability each morning and as required.
  • Data gathering for the purpose of tendering for new service work
  • Supporting the Head of Service & Maintenance with the disciplinary management of the field based engineering staff
  • Attend customer and internal service meeting as the business requires.
  • Carry out site audits providing engineers with a ‘to-do list’ within 5 days if non-urgent, or 24 hours if urgent via Site Audit Pro on a monthly basis.
  • Reduce service engineers’ on-site time to facilitate increased call activity and engineer productivity.
  • Drive number of calls completed per day to an average above 3 per day (based on 8.5 hour working day).
  • Drive first time fix rate above 90%.
  • Drive average time to fix down, targeting less than 24 hours.
  • Provide a league table to Head of Service & Maintenance highlighting engineer performance utilising available company tools.
  • Carry out field engineer’s audits: (each engineer to be visited bi-monthly)
  • Ensure engineers update the Admin Staff with sufficient information.
  • Correct levels of resource are available to support the business needs.
  • Establish training requirements and complete induction for new recruits.
  • Carry out probation reviews to new recruits.
  • Support business development opportunities, carrying out site surveys & quotations as required.

Qualifications/ Skills

  • Ideally time served within Refrigeration/ A/C however those with demonstrable experience within a similar role will be considered.
  • Demonstrable experience working in Service/ Operations Management within Commercial/ Retail Refrigeration.
  • Full UK Driving License