The Opportunity

4 – 6 weeks contract working for this Housing Association. Acting as the main point of contact with tenants with regards to all aspects of estate and tenancy management including anti-social behaviour and neighbour nuisance.

The Role

• Provide advice and assistance for new tenants taking up Association accommodation.
• Liaise with external agencies, including Leeds City Council, in the allocation of properties.
• Deal with all matters that arise at the termination of a tenancy as per the associations policy and procedure.
• Attend handovers of new developments and liaise with the Regeneration Manager regarding any problems.
• Ensure that tenants are familiar with the terms of the tenancy agreement and the tenants handbook.
• Ensure all tenants observe and comply with the tenancy agreement, especially those on starter tenancies.
• Ensure the terms of the tenancy agreement are met by other parties.
• Ensure the environments where the association has stock is kept to a high standard, liaising with relevant partners.
• Assist in the management of rent arrears, including serving NoSPs.
• Assist the Finance and IT departments to ensure the appropriate rents are charged.
• Monitor quality of services and report on this to the Housing Service Manager and the Maintenance Manager as appropriate.
• Liaise with the maintenance team on reported repairs, including tenant satisfaction.
• Conduct tenancy HEALTH checks.
• Promote access to support from other agencies and liaise with such agencies with tenants where necessary.
• Give general housing advice to customers seeking social housing in person and on the telephone.

The Person

• Experience of a similar customer facing/front line role
• Experience of housing management and related issues such as void management , lettings, arrears etc.
• Experience of a number of computer based packages including word and excel.
• Ability to communicate verbally in a clear, concise and assertive manner.
• Manage multiple issues whilst still meeting deadlines.
• Ability to liaise, build and promote positive working relationships with external organisations, customers etc.
• Ability to maintain all aspects of confidentiality and the ability to comply with all legislative requirements in relation to tenants and staff.

Apex Resourcing Solutions is an employment business acting on behalf of this organisation