Helpdesk Coordinator
Leigh
DK211221HELPDESK
Admin, Facilities Management
Permanent

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Discipline: Administration

Speciality: Administration

UK Residency Required: Yes

Salary: £20k per annum

Apply by: 23/01/2022

Min Experience: years

OVERVIEW & ROLE DESCRIPTION

Overview

We are currently recruiting for a Scheduler on behalf of one of the UK’s leading building services companies.

Established over 40 years, their head office is based in London, and they also have several over offices across the nation. They are known for their services in M&E, FM, Design and Construction.

They are a well-known company with hundreds of employees working for them. They work in a range of sectors including commercial, residential, health and transport.

The Scheduler will have the responsibility for the planning and scheduling of field engineers with the primary focus ensuring all work is strategically planned in a cost-effective manner and that client requirements are met.  We are looking for a confident individual with excellent administration skills that must have experience in a similar role preferably for a service and maintenance contractor.

 

Responsibilities

  • Request labour requirements from relevant colleagues within the business where necessary.
  • Allocate labour requests received from colleagues in all departments based on the information supplied including skills, location duration & timings.
  • Changing the work schedule to accommodate short notice requests for maintenance calls and other short notice jobs and communicating any changes to the relevant personnel.
  • Manage colleague expectations proactively, this includes dispatching jobs to alternative engineers rapidly to avoid colleague and customer dissatisfaction.
  • Using the vehicle tracking system to monitor the engineer’s movements in order to manage short notice works.
  • Review company reports for Training, Fleet and Equipment to plan and allocate time to engineers schedules ensuring tasks are completed in a timely manner.

 

Skills & Attributes

  • Ideally experience in a similar role.
  • Experience of working within a Scheduling/Resource Planning environment.
  • Knowledge of either building services, facilities management or construction would be beneficial.
  • A team player with a high level of self-motivation and organisational ability.
  • Excellent interpersonal, written and verbal communication skills.
  • Competent in the use of computers and data handling including Microsoft Office systems.

 

Note:- Apex Resourcing Solutions are acting as an Employment Agency

SKILLS AND QUALIFICATIONS

  • Ideally experience in a similar role.
  • Experience of working within a Scheduling/Resource Planning environment.
  • Knowledge of either building services, facilities management or construction would be beneficial.
  • A team player with a high level of self-motivation and organisational ability.
  • Excellent interpersonal, written and verbal communication skills.
  • Competent in the use of computers and data handling including Microsoft Office systems.

RESPONSIBILITIES

  • Request labour requirements from relevant colleagues within the business where necessary.
  • Allocate labour requests received from colleagues in all departments based on the information supplied including skills, location duration & timings.
  • Changing the work schedule to accommodate short notice requests for maintenance calls and other short notice jobs and communicating any changes to the relevant personnel.
  • Manage colleague expectations proactively, this includes dispatching jobs to alternative engineers rapidly to avoid colleague and customer dissatisfaction.
  • Using the vehicle tracking system to monitor the engineer’s movements in order to manage short notice works.
  • Review company reports for Training, Fleet and Equipment to plan and allocate time to engineers schedules ensuring tasks are completed in a timely manner.

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