Overview

Due to growth, we are currently recruiting for a Helpdesk Administrator on behalf of a well-know and successful FM and HVAC contractor.

They have over 50 members of staff working for them and multiple offices in the UK.

They a large portfolio of clients including Aldi, Ministry of Justice, Ministry of Defence, Schools etc.

The Helpdesk Administrator will have the responsibility for the planning and scheduling of field engineers with the primary focus ensuring all work is strategically planned in a cost-effective manner and that client requirements are met.

This is a permanent position, based at their office in Morley, paying £22k per annum + Pension + 22 days annual leave plus bank holidays etc. This is working Monday to Friday, 8am – 4:30pm.

Responsibilities

• Reactive / PPM dispatch and job management through to completion
• Logging of reactive jobs
• Re-scheduling / re-routing engineers
• Engineer and subcontractor liaison
• Management of shared mailboxes
• Client Liaison
• Call handling
• OOH rota updates / checks
• Any other duties as directed by the Line Manager or Supervisor

Skills & Attributes

• Ideally experience in a similar role.
• Experience of working within a Scheduling/Resource Planning environment.
• Knowledge of either building services, facilities management or construction would be beneficial.
• A team player with a high level of self-motivation and organisational ability.
• Excellent interpersonal, written and verbal communication skills.
• Competent in the use of computers and data handling including Microsoft Office systems.

Note:- Apex Resourcing Solutions are acting as an Employment Agency