The Opportunity

Continued expansion has created this exciting and challenging opportunity to work with one of the country’s leading provider of energy services, including metering, monitoring, billing and other related services to community and district heating schemes throughout the UK.

The role will be to take responsibility for an engineering team of around 40 field based engineers covering the South East, Midlands and Nottingham regions. Overseeing both CMV and reactive maintenance of communal heating systems, including consumer interface units, metering, ARM systems and prepayment systems in Domestic and Commercial properties.

The Position

As the national service manager you responsibilities will involve;

• The development of a strategy for all field activities and a 3 year plan
• Responsible for managing H&S in the field
• Deliver and improve upon budgetary requirements
• Accurate forecasting of service revenue and profit each month
• Manage and improve on the service the performance of all field activity
• Review business activity in the field and present development plans to maximise profit while maintaining excellent customer service levels
• Resource planning for national field activity
• Working closely with customer service manager to lead any improvements in communication, scheduling and efficiency
• Leading the team in the implementation of processes improvement for the whole division.
• Quality Assurance of compliance to contractual obligations and achievement of SLA’s
• Health and Safety Management and working procedures on all sites, ensuring compliance with company procedures and statutory health and safety requirements
• Problem ownership and resolution management
• Development of a strategy for recruitment and retention of engineers
• Management of the cost efficiency to maximise bottom line profit for all field activity
• Harmonised and standardisation of field service offering
• Managing and delivering on KPI field performance
• Strategic development of training plans for field service

The Person

• Ability to deliver and improve on a budget
• The ability to strategically lead the field service team
• Strong man management skills to control a nationwide team of field engineers
• Resolution and implementation of long term improvements
• Commercial background
• Experienced manager in a related industry
• Multi – site management
• Ability to mentor and discipline staff, acts as a role model for the engineers
• A strong M&E / Building Services background
• IT literacy – a good understanding of excel to be able to interpret data and reports received from the operations desk, the ability to use outlook express, word and excel programs