Overview

We are currently recruiting for a Cleaning/Soft Services Supervisor on behalf of one of the UK’s leading building services companies.

Established over 40 years, their head office is based in London, and they also have several over offices across the nation. They are known for their services in M&E, FM, Design and Construction.

They are a well-known company with hundreds of employees working for them. They work in a range of sectors including commercial, residential, health and transport.

As the Supervisor, you will provide excellent customer services to clients requests in a timely and ‘can do’ approach at all times. Overseeing, verifying and monitor all catering and domestic service operations and performance delivery, bringing any issues to the immediate attention of the Soft Service Development Manager.

The shifts could be anytime from 08.00 – 18.30 but obviously there will be travel to get to sites so could be earlier starts. Will include weekends. You will work 40 hours across 7 days.

The sites you will be covering are independent rehab type hospitals. The locations of the sites are x1 Liverpool, x1 Warrington, x1 Bolton, X1 Wigan x1 Winsford, x 1 Wythenshawe and x1 Ellesmere Port. We need someone who would be happy to cover these sites.

This is a permanent position paying £28k per annum + Overtime + Van & Fuel Card + Pension + Sick Pay + Training + 21 days annual leave plus bank holidays + training & development programmes etc.

Responsibilities

• Respond to clients requests in a timely and efficient manner, adopt, demonstrate and promote a professional, cooperative and ‘can do’ approach at all times.
• Out of hours support, escalating issues where necessary and be flexible to work outside your normal working hours.
• Regular liaison and contact with your line manager where necessary
• To have full comprehensive knowledge of Food Hygiene standards: ensuring full compliance to HACCP and catering control systems.
• To have full comprehensive knowledge of Domestic and Laundry standards: ensuring full compliance to NHS national standards of cleanliness through regular checks and monthly auditing and ensuring full compliance with Infection control.
• Staff Supervision- Maximising staff productivity through clear direction and allocation of work. Directly liaising with the team to promote and encourage effective team work to achieve and exceed high standards of service delivery.
• Must have Excellent IT knowledge – Should be able to use Word, Excel and PowerPoint.
• To oversee the rosters with the Team Leaders ensuring full staffing cover at all times, observing and recording staff attendance and ensuring timesheets reflect hours worked.
• Stock Management- Monitor, manage, ordering to ensure sufficient stock, to deliver full operational service, as well as liaising with and monitoring the supplier.
• Performance Management/ monitoring- Frequent auditing, resolution and responding to staff and client requests. Participate and conduct auditing, Staff training and ensuring full compliance with all company procedures and regulations. Liaising with HR when required to implement disciplinary procedures and absence management.
• Health and Safety- Understand, maintain, promote and ensure full Safety, Health and Environmental compliance including Risk assessments and COSHH Regulations.

Skills & Attributes

• Previous experience in a similar working role
• Use of floor cleaning and all catering machines/equipment
• Must be conversant with Health & Safety requirements and would have to attend relevant training courses
• Excellent customer service skills
• Food Hygiene/ HACCP Knowledge
• NHS National Standards of Cleanliness
• To be able to work alone or as part of a team
• Able to train all staff
• Be comfortable with working unsociable hours
• Able to work to tight timescales
• Have a flexible approach and be able to work in a proactive manner
• IOSH Managing Safely would be beneficial
• Good IT knowledge – Should be able to use Word, Excel, PowerPoint
• Full UK Driving Licence

Note:- Apex Resourcing Solutions are acting as an Employment Agency