The Opportunity

Due to additional works on existing contracts, our client, a specialist M&E Contractor and service provider, are looking for an experienced Contracts Supervisor to join their team working in the West Midlands.

Responsibilities and Duties:

• Surveying properties.
• Completing Work-in-Progress, Quality Checks and Health and Safety Audits whilst engineers on site.
• Build and maintain relationships with client(s), tenants and external customers.
• Adhere to all deadlines set and meet department objectives.
• Oversee Engineer workloads.
• Ensure targets are met
• Ensure installation paperwork is returned and checked, and any remedial works planned, completed, etc.
• Hold Toolbox Talks with direct staff and subcontractors.
• Attend weekly office meetings (performance to KPIs).
• Complete ladder checks/tagging quarterly for direct staff and subcontractors.
• Liaise with the administration team to ensure the smooth running of the contract.
• Investigate any complaints, ensuring the Company Complaint Procedure is followed.
• Check engineer standards i.e. uniform, appearance, etc.
• Check engineer understanding of Health, Safety and Environmental responsibilities/duties and Company Procedures.
• Complete weekly vehicle and equipment check on own van/tools.
• Complete van audits (all engineer vans checked monthly) ensuring they are clean and tidy, roadworthy and the van information pack is present.
• Act as first point of call for the Contract team, including administration and engineers, for any complaints, grievances, or issues they may have.

Qualifications / Experience

• Full, clean Driving Licence.
• Gas Qualifications
• Extensive experience of the industry
• An approachable and positive role-model to the team.
• Proactive with a can-do attitude, demonstrating the Phoenix values.
• Ensure all administration tasks are performed in line with company procedures.
• Offer a high level of customer service at all times.

Benefits:

· Company Van and Fuel Card

· Tools including Gas Analyser and Van Stock

· Full Uniform and PPE

· PDA / Phone or Tablet

· Company Pension

· Holidays (increased with length of service)

· Staff Discounts

· Company Events

· Reduced Local Gym Membership

· Training & Mentorship

· Variety of Work